Bachelor in Customer Service...OM222

Juz utk PanduaN Sume Dak2 Customer Service..

diS is Our Course OutLine..

Gud Luck To aLL~

THE CURRICULUM

CUSTOMER SERVICE

*CUSTOMER SERVICE PRINCIPLES

*MOTIVATION AND LEADERSHIP

*CUSTOMER RETENTION AND SERVICE RECOVERY

*CUSTOMER RELATIONSHIP MANAGEMENT

*CONFLICT MANAGEMENT AND NEGOTIATION STRATEGIES

*CALL CENTER MANAGEMENT

*CURRENT ISSUES IN CUSTOMER SERVICE

*QUALITY IN CUSTOMER SERVICE

*INDUSTRIAL TRAINING(AGAIN^^HEHE~)

ADMINISTRATIVE MANAGEMENT

*ADMINISTRATIVE OFFICE PROCEDURES

*MANAGEMENT OF ADMINISTRATIVE RECORDS

*ADMINISTRATIVE OFFICE MANAGEMENT

*FUNDAMENTAL OF BUSINESS

*FINANCIAL ACCOUNTING

COMPUTER AND INFORMATION TECHNOLOGY

*INTEGRATED SOFTWARE APPLICATION

*MANAGING CUSTOMER KNOWLEDGE

*INTERNET AND WEB DESIGN

*DATA WAREHOUSING

RESEARCH,COMMUNICATION AND LANGUAGE

*RESEARCH METHODS

*ACADEMIC PROJECT

*COMMUNICATION FOR ADMINISTRATIVE PROFESSIONALS

*ENGLISH

*THIRD LANGUAGE (MANDARIN,KOREA,JAPAN, FRANCE N ARAB)

MINOR

*MARKETING

*OPERATION MANAGEMENT

*OFFICE SYSTEMS MANAGEMENT

*HUMAN RESOURCE MANAGEMENT

*PUBLIC RELATION