Saturday, June 20, 2009

Bachelor in Customer Service...OM222

Juz utk PanduaN Sume Dak2 Customer Service..
diS is Our Course OutLine..
Gud Luck To aLL~
THE CURRICULUM
CUSTOMER SERVICE
*CUSTOMER SERVICE PRINCIPLES
*MOTIVATION AND LEADERSHIP
*CUSTOMER RETENTION AND SERVICE RECOVERY
*CUSTOMER RELATIONSHIP MANAGEMENT
*CONFLICT MANAGEMENT AND NEGOTIATION STRATEGIES
*CALL CENTER MANAGEMENT
*CURRENT ISSUES IN CUSTOMER SERVICE
*QUALITY IN CUSTOMER SERVICE
*INDUSTRIAL TRAINING(AGAIN^^HEHE~)
ADMINISTRATIVE MANAGEMENT
*ADMINISTRATIVE OFFICE PROCEDURES
*MANAGEMENT OF ADMINISTRATIVE RECORDS
*ADMINISTRATIVE OFFICE MANAGEMENT
*FUNDAMENTAL OF BUSINESS
*FINANCIAL ACCOUNTING
COMPUTER AND INFORMATION TECHNOLOGY
*INTEGRATED SOFTWARE APPLICATION
*MANAGING CUSTOMER KNOWLEDGE
*INTERNET AND WEB DESIGN
*DATA WAREHOUSING
RESEARCH,COMMUNICATION AND LANGUAGE
*RESEARCH METHODS
*ACADEMIC PROJECT
*COMMUNICATION FOR ADMINISTRATIVE PROFESSIONALS
*ENGLISH
*THIRD LANGUAGE (MANDARIN,KOREA,JAPAN, FRANCE N ARAB)
MINOR
*MARKETING
*OPERATION MANAGEMENT
*OFFICE SYSTEMS MANAGEMENT
*HUMAN RESOURCE MANAGEMENT
*PUBLIC RELATION


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